Part pay with your Nectar Points on Nectar Exclusives. You must spend at least 500pts, but every 500pts is worth £2.50 off your total.
You'll need to register with Nectar.com before being able to use Nectar Exclusives.
As long as you have a Nectar card and a valid email address then you can head over to www.nectar.com to sign up.
You'll need to contact the Nectar helpline on 0344 811 0811 to reset your login details.
Please contact the Nectar helpline on 0344 811 0811.
We'll automatically sign you up when you register so that we can make sure you're in the know regarding all our special offers.
You can stop these emails by logging into your account and selecting the 'Email Preferences' option.
It's easy to make changes to your details, whether it's your payment information, password or address book.
Log-in to your account and you'll see a range of categories at the bottom of the page under 'Account Settings'.
You can rest assured that shopping with Nectar is safe.
We’re fully compliant with the data protection act so we care about keeping your details secure.
Don’t worry, to re-set your password please click here and follow the instructions.
If you no longer want to receive our exclusive offers and promotions then you can log-in to your account and select the 'Email Preferences' option to make this change.
Yes, up to 99 card holders can share the same account. The main card holder will need to contact customer service to arrange this.
For more information on missing points from your recent purchase please visit Nectar’s contact page.
All items ordered with Nectar depend upon availability. We want you to be able to order and receive the products you love effortlessly, so we'll always aim to let you know if an item is out of stock.
Now and again there can be an unexpected delay, if so we'll get in touch to let you know.
To redeem your Nectar points for Nectar Exclusives products you will need your Nectar card number and your Nectar account password. You will also need access to the email address that is registered on your Nectar account as you will be emailed a verification code as part of the Checkout process. You will also need to confirm your delivery address at the checkout stage.
We change our products weekly, keep a regular check for great offers.
It's easy to place an order with us. Log-in to your account to begin browsing our range.
Once you’ve found the product you want, you'll need to click 'Buy Now'. You can either carry on shopping or click 'Checkout' if you've got everything you need.
You need a minimum of 500 points before you can place an order with us. You will have the option to PartPay if you do not have enough points.
If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you'll need to enter the details manually.
Check everything is correct and you're good to go. We'll send you an email as soon as the order is on its way.
If you know what you're looking for then the search box is one of the quickest ways to find it. The search box is always on the top of every page, wherever you are on the website.
Yes, click on the 'My Bag' icon at the top of the page and you'll be able to see the item(s) you have in there so far.
Use the + button to stock-up on your favourite items, or the – button if you've selected too many. If you want to remove an item completely then click the x button.
No, the minimum redemption value is 500 points. You can find ways to boost your points balance by accessing your Bonus points offers at www.nectar.com
You are limited to a purchase of 5 items of any one product. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision.
Yes, your delivery address is chosen at the checkout stage. Your order will automatically default to any saved addresses but you can choose to add a new one by clicking 'Add a new address'.
Your account makes it easy to keep track of all your orders.
Once you've logged in you’ll see each individual order that you've placed with us. Select the one that you want and you'll be provided with all the details you need about that order.
We'll also send you a dispatch email as soon as your order is on the way.
Your account will show any previous orders you've placed.
Click on the order you want to view to find out more. If the order has been sent tracked then you’ll be able to click through to track it from your account.
The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive.
If you can’t find the information that you need, click on 'Message' within your account to contact our Customer Service team.
We're sorry to hear you want to cancel.
If there is anything that we might be able to do that means you don't have to cancel, then you can contact our Customer Service team through your account to see if they can help.
If not, then select the order that you wish to cancel. You can choose to cancel individual items or the whole order.
We'll send you an email within an hour to let you know if the cancellation worked.
If it fails, this is because the order is getting ready to be sent. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay.
You can visit our Returns Policy to help you get the order back to us instead.
Once you've placed your order we cannot make any changes to it.
If you want to try and cancel so that a new order can be placed, then you’ll need to log-in to your account.
Select the relevant order and you’ll see that you can choose to cancel individual items or the whole order.
We'll send you an email within an hour to let you know if the cancellation worked. Please don't place a new order until you hear from us.
You will receive an automated email straight after placing an order to let you know that this has been successfully placed. All successful orders will be shown in the order history section of your account.
If an order is not visible in this section, then it is likely that the order has been unsuccessful. If you wish to double check whether an order has been placed, please contact our Customer Service Team confirming the postcode with which you registered and we will be happy to investigate this further for you.
Don't worry we understand that this can happen; you can try and cancel the item in your account.
You'll need to click on the item and choose the cancel option. We'll send you an email within an hour to let you know if it worked.
If you can't cancel then you can send the item back to us. It’s best to refer to our Returns Policy to find out how.
If you still need help, then you can send our Customer Service team a message while you’re in your account.
We're really sorry that happened as we aim to provide high quality items to all of our customers.
So that we can look into this for you, please contact us to tell us more.
To speed the process up, it'd really help if you could find the information below before contacting us, don't worry if you can't though, we can help once you get in touch.
1. Order Number
2. Product Name
3. Details of the fault
4. Images that support the fault, if applicable
As soon as we've looked into the fault we'll let you know what we plan to do next by sending you an email.
We're really sorry to hear that, sometimes things can go wrong but don't worry as we can help. Please send us a message through your account.
We'll need to know the following information so that we can fix this for you-
1. Order Number
2. Incorrect item received
3. The correct item ordered
As soon as we've looked into what went wrong, we'll let you know what we plan to do next by sending you an email.
We take pride in our products so we’re sorry to hear you've received your order damaged.
Sometimes things can go wrong but don’t worry, as we can help. Please send us a message through your account.
Please don’t throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again.
As soon as we’ve looked into what went wrong, we'll let you know what we plan to do next by sending you an email.
Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order.
It is therefore possible that the missing item may be on a separate shipment.
Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you’ll need to allow longer for it to be delivered.
If the item has been sent, then please send a message through your account to let our Customer Service team know and they’ll be happy to help.
Yes, all products are covered with a 12 month guarantee.
If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our Customer Service team though your account on the Nectar Exclusive website.
Please check your junk folder, if you still cannot see the confirmation email please contact us using the details on the Contact Us page on the Nectar Exclusives website.
We offer a variety of online payment methods to ensure our customers can place orders with ease.
You can select your preferred payment method at checkout. As we take fraud very seriously, you will face validation and authorisation by us and the card issuer.
We do this to ensure that our customers are safe while they shop.
Yes, you can PartPay with points and cash, you must redeem a minimum of 500 points.
If you're seeing the status 'Payment Problem' on one or more of your orders then this means that we need you to check the payment information that has been submitted.
Click onto the order and you should see an option to resolve the problem. Before re-entering any card details you’ll need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.
If you’ve done all that and still can’t fix the problem then please contact our Customer Service team who’d be happy to help.
Once you place an order, the payment will show in your account as pending until we send the products to you.
The pending transaction is telling you that the payment is authorised to be taken.
If you want to add new payment details then you’ll need to do this at the checkout stage.
Your new card details will be saved once your order has been placed. This means that next time around you can order your favourite beauty brands with ease. You can manage your saved payment cards by clicking into 'Payment Cards' under Account Settings in your account.
We send you an email as soon as your order is on the way, so that you can find out when it will arrive.
For tracked orders, you can use the tracking link provided in your email or located in your account to check where your order is.
Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbour or been taken to a local depot.
Any orders on a Tracked Service should be reported as missing within 7 days of expected delivery date.
For all other delivery services please allow 14 days from dispatch before reporting an item as missing.
If you do need to report your order as lost then please contact our Customer Service through your account.
Please note that items must be reported as missing within 40 days of being dispatched to you as we are unable to take any action on your behalf after this time.
We offer the following delivery options these can be chosen at checkout.
• Standard delivery
• Standard next day and Saturday delivery
• Premium next day delivery
A signature is required for high value and large / bulky orders. These deliveries are made by courier and will require a signature on delivery by someone over the age of 18. If you are not at home, the courier will leave a card stating the date and time they called. Please contact the number on the card to arrange a second delivery. For the majority of orders that are sent by standard delivery these do not require a signature.
Standard delivery takes 3 to 5 working days. The courier delivers between 9am-9pm Monday to Friday, 9am -2pm Saturday. You can upgrade at the time of the order to next day delivery.
We can only deliver your items to a UK address.
Don't worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card.
This card is from the courier and lets you know where your parcel is and how you can collect it.
Orders delivered to an incomplete or incorrect delivery address are not covered by our free replacement policy. You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products.
We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified. Please check that your address is correct before submitting your order.
We try not to make things complicated for you, log-into your account to contact our Customer Service team and they’ll do the rest.
You’ll need to tell them the following so they can choose the best option for you.
• Your order number
• The item you want to return
• The reason for the return
Please refer to our returns policy page for more information.
We want all of our customers to enjoy their products so if you’re not happy with your order then you can send it back to us.
All we ask is that you let us know that you don’t want the order within 14 days of receipt and make sure the products have not been opened.
To get the order back to us safely please to log-in to your account and contact our Customer Service team.
They'll send you all the information you need, but you can also refer to our returns policy page for more information.
We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:
• If we sent you the wrong item
• If the item is damaged or faulty
• Where you are returning a substitute item which you do not want to keep.
We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, we recommend using a delivery service that insures you for the value of the goods.
We will not refund postage costs to return any item due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.
As soon as we receive your order we’ll review the reason for return and let you know what we plan to do next.
You should receive an email to notify you of any action taken.
If you change your mind you can cancel your order within 14 days of the receiving the item, once you’ve received the item please contact our Customer Services team via your account. We will then provide you with a returns authorisation number. Please ensure that the items you are returning are unopened and in the original packaging. You will be refunded using the same points and cash values used for the original transaction.
Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it’s on its way.
If you don’t receive your refund and it’s been 10 working days since you received our email, then you’ll need to contact our Customer Service team through your account.
If you're having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team straight away so we can fix this for you.
You have the right to ask about what personal data we hold about you.
We may charge a fee but this would not exceed £10.00. You can write to us and make this request at:
1-2 The Stables